Building AI capability for insurance

Build the AI capability to perform, innovate and lead.

Practical AI tools, courses and customised solutions that help financial representatives, insurance professionals and organisations apply AI responsibly, improve performance and prepare for the future.

Explore AI Solutions  →
About the Centre
Building AI capability across insurance

The Insurance AI Centre of Excellence helps insurance professionals and organisations build the capabilities needed to adopt and use AI responsibly.

Through practical learning, AI-enabled tools, customised advisory and collaboration, IAI supports individuals and organisations as they progress from awareness to application — and from experimentation to measurable impact.

Learn · Pratise · Build · Share · Connect
Five pillars for building AI capability

IAI supports the complete capability-building journey — from developing foundational knowledge and practising with AI, to implementing solutions, sharing industry knowledge and collaborating for innovation.

01
LEARN
Build AI knowledge and role-relevant skills. Develop foundational literacy, practical skills and specialised expertise through courses, masterclasses, webinars and professional learning pathways.
02
PRACTISE
Apply AI through guided practice. Build confidence through AI tutors, simulations, role-plays, assessments, coaching and practical experimentation.
03
BUILD
Turn business needs into responsible AI solutions. Identify priority use cases and develop the roadmaps, governance, workflows and organisational capabilities needed for responsible adoption.
04
SHARE
Learn from shared knowledge and experience. Draw on practical use cases, case studies and responsible-AI guidance exchanged across the insurance community.
05
CONNECT
Collaborate and grow together. Engage with peers, experts, industry partners and communities of practice to exchange knowledge and accelerate innovation.
Benefits

One centre.
Many capability-building outcomes.

Upskill insurance
talent
Accelerate responsible
AI adoption
Improve productivity &
customer outcomes
Strengthen organisational
readiness
Build a future-ready
insurance industry
More capable people. Stronger organisations. Meaningful industry impact.
Find your fit

Let's find what's useful for you

Pick the one that sounds like you — we'll surface what's most relevant, and you can explore the rest anytime.

AI Tools

Build confidence through practical application

Use guided tools, simulations and AI-enabled support to practise skills, improve performance and apply learning in realistic scenarios.

financial-representatives
insurance-professionals
AI Tool
AI-Assisted Compliance
Compliance & conduct
Supports real-time client conversations by surfacing relevant response prompts and potential conduct or mis-selling risks, subject to organisational controls and human review.
Financial Representatives
Insurance Professionals
Learn more
financial-representatives
AI Tool
AI Simulation Coach
Sales & client engagement
An on-demand, video-based coach that simulates realistic client conversations and role-plays, helping advisers practise, receive feedback and build confidence before engaging clients.
Financial Representatives
Learn more
financial-representatives
insurance-professionals
AI Tool
AI Tutor
Learning & assessment
An AI-enabled conversational coach that supports guided learning, knowledge checks and practical exercises. Speech transcripts can be generated to support review, feedback and further development.
Financial Representatives
Insurance Professionals
Learn more
AI-generated prompts and risk indicators are intended to support, not replace, professional judgement, supervisory review or organisational compliance processes.
Courses & Programmes

Build the knowledge and skills to use AI effectively

Develop AI literacy, practical confidence and specialised capabilities relevant to different insurance roles and functions.

financial-representatives
insurance-professionals
Course
AI Ethics & Responsible Use
Governance & responsible AI
Understand the ethical, governance and risk considerations involved in adopting and using AI responsibly within insurance.
Financial Representatives
Insurance Professionals
Learn more
insurance-professionals
Course
AI for Risk & Underwriting
Risk & underwriting
Use AI-enabled analysis to uncover insights, assess risks and support more informed underwriting decisions.
Insurance Professionals
Learn more
financial-representatives
Course
AI for Sales & Client Engagement
Sales & client engagement
Apply AI to support prospecting, personalise client engagement and strengthen advisory, follow-up and servicing conversations.
Financial Representatives
Learn more
financial-representatives
insurance-professionals
Course
GenAI for Productivity
Productivity & workflow
Use GenAI tools to work more efficiently, improve content quality and streamline routine tasks and workflows.
Financial Representatives
Insurance Professionals
Learn more
financial-representatives
insurance-professionals
Course
AI Essentials for Insurance Professionals
AI foundations
Build a practical foundation in AI and GenAI, understand core concepts and explore relevant applications across the insurance industry.
Financial Representatives
Insurance Professionals
Learn more
financial-representatives
Masterclass
Gen AI for Financial Representatives
Adviser productivity & workflow
A hands-on programme by TDI and SCI that helps advisers apply GenAI across the client journey — from prospecting and preparation to client engagement, follow-up and servicing.
Financial Representatives
Learn more
financial-representatives
insurance-professionals
Course
Prompt Engineering for Professionals
Prompting skills
Learn to write clearer and more effective prompts, evaluate AI-generated outputs critically and improve results through structured iteration.
Financial Representatives
Insurance Professionals
Learn more
For Organisations

Build organisational capability around real business needs

Identify priority use cases, strengthen workforce readiness and develop the roadmaps, governance and workflows required for responsible AI adoption.

Advisory · Customised
AI Corporate Training Solutions

Work with SCI to assess AI readiness, identify high-value use cases and develop a practical roadmap for responsible adoption. Support can include capability development, governance, workflow redesign, pilot initiatives and impact measurement — tailored to your organisation and delivered with your teams.

Discuss Your Organisation's Needs →
Assess AI readiness and organisational needs
Identify and prioritise relevant AI use cases
Develop an AI strategy and adoption roadmap
Design governance, policies and responsible-use guidelines
Redesign workflows and build workforce capability
Support pilots and implementation with your teams
Measure adoption, productivity and business impact

Start building your AI capability

Whether you are developing your own skills, strengthening a team or preparing your organisation for AI adoption, IAI can help you identify the right tools, learning pathways and customised solutions.

Explore AI Solutions  →

An industry-focused capability builder helping insurance professionals and organisations learn, practise and apply AI responsibly.

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