• Insurance Marketing and Business Development personnel
• Underwriters
• Insurance intermediaries (agents and brokers)
• Corporate Procurement Officers

At the end of the programme, participants should be able to:

• Understand embedded insurance and Affinity solutions
• Gain insights into designing and structuring Affinity solutions  
• Appreciate the unique claims management approach
• Overview of the challenges of Affinity programs

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Introduction

• Course overview
• Objectives and expected outcomes

Part 1: Attributes and Characteristics of Affinity Solutions

Insurance Solutions

• Classes of Affinity Insurance
• Advantages of Embedded Insurance
• Optional and Mandatory programs
• Stakeholders
• Insurers / Reinsurers
• Underwriting
• Distribution
• Portfolio size and scalability
• Program Renewal
• Premium Accounting
• Revenue Sharing
• Credit Control

Part 2: Setting up an Affinity Program

• Strong Business Case and support from Program Sponsor
• Underwriting Support and Pricing
• Structure and money flow
• Transaction tracking, audit trail, and Premium Reporting
• Compliance and Legal considerations
• Evaluating additional risks involved
• Digital capability

Part 3: Claims Management

• Claims processes and procedures
• Turnaround time
• Claims approval and settlement
• Legal aspects of claims management

Part 4: Challenges

• Relevance of program and sustainability – changes in law, business environment
• Premium size and financial feasibility – cost and efforts versus returns
• Claims Performance
• Competition and Defensive RFP

Conclusion and Q&A

• Summary of key points
• Q & A

Mr. Leslie Wong is a seasoned insurance professional with over 30 years of experience in Singapore’s insurance and financial services industry. Renowned for his leadership, strategic thinking, and ability to build lasting relationships, he has consistently delivered exceptional results across various roles.

As a General and Life Insurance Trainer and Affinity Insurance Specialist, Leslie brings expertise in motor insurance claims, broking, and customer-focused strategies. At Marsh Singapore, he led the Affinity Practice, building a portfolio exceeding SGD 1.5 million. During his tenure at the Automobile Association of Singapore, he drove membership growth, spearheaded digital transformation, and contributed to road safety initiatives.

Leslie’s career spans leadership and technical roles in broking, underwriting, and operations, including transformative achievements like launching broking services and managing corporate insurance programs. He holds a BA in Insurance Management and multiple certifications, reflecting his commitment to professional excellence. His contributions to the industry have earned him accolades such as the CEO Award at Marsh Singapore and recognition for long service in mediation.

Dedicated to advancing industry standards, Leslie equips professionals with the skills needed to excel in a dynamic insurance landscape.

Full Course Fee: S$218.00 (inclusive of 9% GST)

Participants who register by 19 April 2026 will be entitled to a 10% Early Bird Discount.

A 10% Group Discount is also applicable for organisations registering a minimum of three participants.

Please note that the Early Bird and Group Discounts are not cumulative.

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