The Risk Factor Podcast

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Reimagining claims isn’t just about paying losses—it’s where trust in insurance is truly tested.

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 In this episode of The Risk Factor, host Shalini Pavithran, CEO of the Singapore College of Insurance, sits down with: 

🔹 Mr. Thangarajah – Managing Director & Executive General Adjuster, FortisCor 

🔹 Mr. Clarence Ting – Global Claims Leader, Construction &Infrastructure Industry Specialties Claims Leader, Aon Asia 

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Together, they unpack how claims is evolving – from traditional processing to strategic, tech-enabled, client-centric decision-making. 

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In this episode, you’ll hear about:

• How client expectations of claims have shifted in the last 5 years.
• The real roles of loss adjusters vs claims professionals.
• Myth vs Reality: tech, fraud, and impartiality in claims.
• How AI, automation, drones & digital platforms are changing the claims journey.
• Case stories that show claims in action when it matters most.
• Practical ways to strengthen transparency, fairness & trust.
• Future skills young professionals need to thrive in claims by 2030. 

If you’re in insurance, risk, broking, adjusting or just curious about how claims really work behind the scenes, this episode is for you. 

Watch the full episode here

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