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HR Forum
The Talent Trap: Why They Leave, What Makes Them Stay, and How AI is Changing the Game
The Singapore College of Insurance (SCI), in partnership with Randstad, brought together HR leaders, L&D professionals, and industry changemakers for the HR Forum - a half-day deep dive into the real reasons why talent stays, leaves, or never joins at all.
The message was clear: pay may open the door, but culture, leadership, growth opportunities, and how you tell your story decide if talent stays.
Key Takeaways from the Expert Speakers
Josh Goh – Brand Like You Mean It: Why Culture is Your New Currency
Despite strong talent demand, hiring remains cautious. Candidates prize flexibility, growth, and leadership and culture as much as pay. Disengaged employees are 60% more likely to quit - invest in L&D, create career pathways, act on feedback, and build purpose-driven, “sticky” cultures.
Shweta Anil Mishra – Swipe Right on Talent: Making Matches That Last
Candidates decide in seconds, often from sources beyond our career pages. Eliminate generic ads and clunky recruitment processes: run a “swipe audit,” make roles scannable, cut job application processes to two clicks, and highlight authentic culture and purpose.
Shuh Fang Huang – Employee Value Proposition and the Loyalty Equation: The Critical Link
Attrition often stems from preventable causes like poor leadership or limited progression. Distinguish between EVP (the promise to employees) and employer brand (market reputation). Personalise rewards, lead with empathy, communicate purpose, and recognise wins regularly.
Kasturi Nathan – Redefining Leadership for the New Talent Era
Retention starts with leadership. Deloitte’s 4C Framework (Character, Competence, Collaboration, Catalyst) emphasises leadership qualities of emotional intelligence, adaptability, and trust-building as essential. Leaders must inspire, align, and engage across generations, not just manage tasks.
Hugh Terry – From HR to AI: Reskilling Humans in a Machine World
GenAI is changing work fast, and future-ready talent needs both deep expertise and cross-functional agility. Build blended AI learning programmes, appoint change champions, track results, and make AI literacy part of your culture to upgrade both skills and mindsets.
Panel Discussion – The Great Rework: Real Stories from the Talent Trenches
Alby Yeo, Ray Hoe, and Kasturi Nathan shared what’s actually working in talent strategy:
- Talent acquisition must feed directly into long-term engagement and organisational loyalty.
- Early - and mid-career hires thrive with purpose, autonomy, and clear development pathways.
- Cross-industry lessons - like luxury’s high-touch engagement can inspire fresh approaches in insurance.
- Mentoring and re-engaging senior talent are critical to bridging generational gaps.
- GenAI is moving from theory to practical impact in recruitment, L&D, and talent development.
SCI’s Commitment
We closed by reaffirming our commitment to developing future-ready insurance talent - from structured internships to the comprehensive iMAP graduate programme – all underpinned by clear progression pathways that support onboarding, growth and confident advancement of talent.
A heartfelt thank you to our speakers for their insights and candour, our attendees for their engagement, and to Randstad for partnering with us on this important initiative. Together, we’re fostering a sector where talent is nurtured to stay, empowered to grow, and inspired to lead.
For more information, contact events@scidomain.org.sg
More details will follow.
